Comments: Anton Ivanov
Avis has two locations, in terminal 1 and terminal 2. The guy in terminal 2 was super helpful but pointed out that we've booked from another location, the one at terminal 1. When we arrived there, we were told that an international driving permit is required. Other companies didn't require it, so we rented a car from another place. I guess they just rented our car to someone else during the busy period.Brian Goulter
We hired a car for 4 days when in Malaysia over the new year. We chose Avis rather than one of the many other lower cost companies because we expected a good quality car and good service. We were disappointed in both aspects.
The car we received was a Toyota Camry with 150 thousand K on the clock (about 4 years old) and was in a "well used" condition. The engine was noisy, the windscreen grimy, and a tank that was a long way from being full (despite being told that there was a full tank of gas).
The pick up was from a hotel in Kuala Lumpur. We waited for an hour at this hotel, the Avis phone went unanswered. Eventually we were told by staff at the hotel that Avis had moved the previous day to another hotel about 15 minutes walk away (although it was not possible to walk with all our luggage). We taxied to the new location (no offer of compensation for this from Avis), and finally got hold of the Avis agent on the phone. It still took a further 10 minutes for us to track down the Avis agent, the reason being that the hotel had two completely separate wings (in different buildings) and we were in the wrong one. We received no help from the Avis agent in discovering this rather important detail. Nor was there an email from Avis to inform us that the pickup location had changed. It surely cant be that hard to email the small number of clients about a change in location.